Effective date: 10 May 2026
This Refund Policy applies to all paid subscriptions for Green Apps products, including Green Bowler, Green Captain and any future apps we release.
Each App offers a way to try it before committing to payment — no payment is required upfront. Depending on the App, this may be a free tier with limited features, a free trial period with full access, or a free trial for a club account. We encourage you to make full use of the trial or free tier before paying.
If you make a payment and are not satisfied, you may request a full refund within 30 days of your payment date, no questions asked. To request a refund within this period, please contact us at contact@greenapps.co.uk with your registered email address (or club name, for a club account) and we will process your refund promptly.
Refund requests received after the 30-day window will be considered on a case-by-case basis at our discretion. We will always try to be fair and reasonable. In particular, if you have subscribed but have not used the app at all, please contact us and we will consider a refund regardless of timing.
Subscriptions and annual club fees renew automatically each year. You will receive an email reminder before your renewal date so the charge is never a surprise. If you are charged for a renewal and have not used the app since your previous renewal, please contact us and we will consider a refund.
Where payments are processed by Stripe, refunds are issued via Stripe to the original payment method — please allow up to 5–10 working days to appear, depending on your bank or card provider. Where a club or organisation is billed directly rather than through Stripe, refunds will be arranged directly with you by bank transfer or an adjusted invoice, and confirmed by email.
For any refund requests or questions about this policy, please contact us at: contact@greenapps.co.uk. We aim to respond to all refund requests within 2 working days.